Help Centre
pivip FAQ — Answers to All Questions
Complete and reliable answers in English to the questions that come to mind before or while playing at pivip.
Whether you are new to pivip or a long-time player, this FAQ page covers everything in detail — from opening an account to withdrawing money via bKash or Nagad, the rules of slots and cricket betting, bonus terms and responsible gaming. Browse the sections below to find the question you need, or contact our 24/7 live chat support directly.
Section 01
Account and Registration
To open an account at pivip, you need a valid mobile number, an email address and a strong password. The registration process is simple and quick — your account is activated within just a few minutes. You may be asked to provide national ID details later for identity verification.
No. Each user may hold only one account. Opening multiple accounts is a violation of pivip's terms and conditions and may result in account suspension. If you cannot access your previous account, please contact the support team for help.
Use the "Forgot your password?" option on the pivip login page. A verification code will be sent to your registered mobile number or email. Once you enter the code correctly, you can set a new password. If you have trouble, contact us via 24/7 live chat.
Verification is usually completed within a few hours after the correct documents are submitted. During busy periods it may take up to 24 hours. Our support team will keep you updated while the verification process is ongoing.
pivip is for people aged 21 and above only. By registering, you confirm that you are at least 21 years old. Accounts belonging to underage users will be cancelled after verification and any deposited funds will be returned.
Section 02
Deposits and Withdrawals
Deposits from bKash to pivip are generally instant — in most cases the balance is added to your account within a few minutes. If there is any delay, contact support with your transaction reference number.
The minimum deposit amount at pivip is ৳100. This applies to all methods — bKash, Nagad, Rocket and bank transfer. You can start with a small amount and deposit larger sums gradually.
Yes, withdrawals to Nagad are fully supported. After approval, the money reaches your Nagad account within 10 to 45 minutes. Account verification must be completed before you can make a withdrawal.
The minimum amount to withdraw from pivip is ৳800. This limit applies to all methods — bKash, Nagad, Rocket and bank transfer. It is important that your account details are accurate and verified for safe and reliable withdrawals.
Go to the payments section of pivip and select the Rocket or bank transfer option. Send the money to the account number shown and enter the transaction reference number in the payment form. Bank transfers may take a little longer, while Rocket is nearly instant.
pivip itself does not impose any extra fees on deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may charge their own transaction fees as part of their own policies.
Section 03
Games and How to Play
To bet on BPL and other cricket matches at pivip, go to the cricket betting section. Choose the match and market (such as match winner, total runs, top batsman) and enter your bet amount. You can bet both before the match starts and in-play. Detailed betting rules can be found in the payments and rules section.
Yes, all pivip slots and games run perfectly in a mobile browser. There is no need to download a separate app. Go directly to pivip.cam from any modern browser on your Android or iOS device and start playing.
RTP is the percentage of money that a game theoretically returns to players over the long term. For example, a higher RTP means the game is considered to pay out relatively more. However, RTP is a statistical value — the result of every spin is completely random and does not depend on previous results.
In the Ezugi live casino you can play live roulette, live blackjack, live baccarat, live Andar Bahar and several other table games with real dealers. Visit the Ezugi live section at pivip to see all available tables.
Yes. pivip's games come from internationally recognised game providers such as Pragmatic Play, JILI, PG Soft, Spribe and Ezugi. These providers use independently tested random number generators (RNG) in every game, ensuring that results are completely random and unbiased.
Section 04
Bonuses and Promotions
pivip gives new members a 120% bonus on their first deposit, up to a maximum of ৳8,000. So if you deposit ৳1,000, you receive an additional ৳1,200 as a bonus. To withdraw the bonus, the total amount (deposit plus bonus) must be wagered 25 times.
A 25x wagering requirement means you must place bets equal to 25 times the total bonus amount. For example, if you receive a ৳1,000 bonus, you need to wager ৳25,000 before you can withdraw any winnings from the bonus. This is explained in detail on the terms and conditions page.
The pivip VIP program has five levels: Bronze, Silver, Gold, Platinum and Diamond. Each level comes with weekly cashback — starting at 0.2% at Bronze and going up to 1.0% at Diamond. The more you play, the faster you move up to the next level and the more benefits you enjoy.
Cashback is calculated each week based on your play according to your VIP level and is added to your pivip balance at a set time. To learn more about the cashback schedule and conditions, visit the promotions page or contact the support team.
The welcome bonus can generally be used on most slots and casino games. However, the contribution rate may differ for some games — for example, bets on live casino games may count at a lower percentage. Please see our terms and conditions page for the full list.
Section 05
Safety and Responsible Gaming
Yes. pivip protects all data and financial transactions through SSL encryption. Your personal information is not shared with third parties and payment details are stored using secure protocols. Please read our privacy policy for more details.
Yes, pivip takes responsible gaming seriously. You can temporarily close your account for a set period if you wish. Contact our 24/7 live chat support for this or visit the responsible gaming page.
pivip's support team is available in English via live chat 7 days a week, 24 hours a day. You can also contact us by email: [email protected]. Live chat is the most effective option for a quick resolution.
pivip takes several steps to protect players: deposit limits, temporary self-exclusion and reality-check tools. We believe healthy, enjoyable play is the right approach. Please read our responsible gaming page for more information.
Change your password immediately and notify us via live chat or at [email protected]. The support team will temporarily lock the account and investigate. For your security, only log in from your own device and never share your password with anyone.
Still have questions?
Our expert support team is with you in English seven days a week, twenty-four hours a day. Chat with us live directly or log in to pivip and see for yourself.