pivip's commitment to responsible gaming
pivip believes that entertainment should always be safe and controlled. Our platform offers all the tools and features for healthy play for players aged 21 and over.
Why is responsible gaming important?
Online casino and sports betting can be a thrilling form of entertainment — but only when enjoyed within limits and with full awareness. pivip always places the mental and financial wellbeing of its players as the highest priority.
Responsible Gaming means staying aware of your time and money, not making decisions based on emotion after a loss, and not hesitating to seek help when needed. This is not a sign of weakness — it is the mark of a smart player.
Our platform is exclusively for those aged 21 and above. Minors are strictly prohibited from registering and pivip enforces this policy rigorously.
Remember: gambling is not a reliable source of income. Treat it only as entertainment and always play within your means.
pivip's core principles
- Play for entertainment, not for income
- Never bet beyond your budget
- Avoid emotionally driven decisions
- Take regular breaks and rest
- Take a voluntary break whenever needed
- Seek help right away if you have a problem
All the safety features available to you
pivip provides players with multiple effective tools to stay in control of their gaming. They are easy to use and take effect immediately.
Deposit Limit
Set a maximum deposit amount on a daily, weekly or monthly basis. Once set, the limit takes effect immediately. Requests to increase a limit will take effect after review, while reducing a limit applies straight away.
Voluntary break
Close your account for a set period (from 30 days up to 1 year) or permanently. During this time it will not be possible to open any new account or place any bets.
Short-term break
Temporarily suspend access to your account for 24 hours, 7 days or 30 days. A little distance makes it easier to clear your head and make better decisions.
21+ verification
Age verification is mandatory at registration. pivip takes strict measures to protect minors and reviews suspicious accounts, suspending them where necessary.
Loss limit
Set an upper limit on daily or weekly losses. Once the set limit is reached, placing further bets is automatically stopped — let numbers, not emotions, guide your decisions.
24/7 assistance
Contact our Bangla-speaking support team via live chat at any time. If you have concerns about gambling, it is never too late to ask for help — we do not judge, we help.
Activate self-exclusion
Log in to your account
Log in to your pivip account and go to "Account Settings" or the "Responsible Gaming" menu.
Choose your type of break
Time-out (temporary break) or self-exclusion (long-term break) — choose based on your needs.
Set the time period
30 days, 90 days, 1 year or permanent — choose as you prefer. For permanent exclusion, a review request can be submitted after a minimum of 5 years.
Confirm and notify support
Confirm your request. If you wish, send an email to [email protected] or let us know via live chat to ensure faster activation.
Setting deposit and loss limits
| Limit type | Period | Takes effect |
|---|---|---|
| Deposit Limit | Daily | Immediately |
| Deposit Limit | Weekly | Immediately |
| Deposit Limit | Monthly | Immediately |
| Loss limit | Daily | Immediately |
| Loss limit | Weekly | Immediately |
| Time-out | 24 hours – 30 days | Immediately |
| Self-exclusion | 30 days – permanent | Immediately |
Warning: Once a limit is lowered it takes effect immediately. A request to increase a limit will take effect after a 24–48 hour review.
Signs of problem gambling
If you or someone close to you shows any of the signs below, you should seek help right away.
Financial pressure
Borrowing money or breaking into savings to gamble; a tendency to bet more in an attempt to recover losses.
Emotional distress
Feeling uncomfortable, angry or anxious when unable to play; difficulty concentrating when not placing bets.
Hiding gambling activity
Concealing gambling from family or friends; lying about how much has been lost.
Loss of time control
Spending far more time gambling than planned; letting gambling affect work, family or sleep.
If even one of the above applies to you:
Stop playing temporarily and contact our 24/7 live chat support. You are not alone — asking for help is the courageous thing to do.
Top tips for healthy gaming
- Set a fixed budget before you start playing and never go beyond that limit.
- Set a time limit for each session. Setting an alarm is an effective way to do this.
- Do not try to "win back" losses — this leads to even greater losses.
- Avoid gambling when drinking or tired, as it makes it harder to make sound decisions.
- Never think of gambling as a way to earn money — it is entertainment, not an investment.
- Spend time with family and friends and focus on other hobbies outside of gambling.
- Every game is independent and random — past results do not influence future results.
- Set deposit limits and loss limits — this is not weakness, it is the smart thing to do.
Keeping minors safe
pivip strictly allows only those aged 21 and above. However, if there are minor members in your household, your responsibility is even greater:
- Keep your account password out of reach of children.
- Do not leave betting apps or websites open on shared devices.
- If you have any suspicion, notify support right away — pivip will investigate and take action.
- Use parental control software on your devices.
If you suspect that a minor has used your account, contact [email protected] immediately.
Responsible gaming FAQ
Enjoy safely — pivip is always by your side
Enjoy entertainment within your limits. If you have questions, check the FAQ or log in directly to activate your protection settings.