pivip Terms and Conditions
Please read these terms and conditions carefully before using the pivip platform. By registering, you are considered to have accepted all of these terms.
Introduction and General Information
These terms and conditions apply to the use of the pivip website and all its services. pivip is an online casino and betting platform that provides live casino, sports betting, and slots games for players in Bangladesh. By accessing our platform or creating an account, you acknowledge that you have read, understood, and fully agree to these terms.
pivip reserves the right to change or amend these terms and conditions at any time. If you continue to use the platform after any changes, you will be considered to have automatically agreed to the new terms. We therefore recommend reviewing this page on a regular basis.
Age Restriction: pivip is only for those aged 21 and above. Use of the platform by minors is strictly prohibited. You will be required to confirm your age during account registration.
Account Registration and Management
Registration Eligibility
To open an account at pivip, the following conditions must be met:
- You must be at least 21 years of age.
- You must provide genuine and accurate personal information.
- The same person may not create more than one account.
- Accounts may not be transferred or sold to any third party.
- Compliance with the legal restrictions of any country or region is mandatory.
Identity Verification (KYC)
pivip reserves the right to verify your identity at any time. Any of the following documents may be requested if needed:
- National ID card (NID) or passport copy
- Proof of address document (utility bill or bank statement)
- Proof of ownership of the payment method
Withdrawals may be temporarily suspended until verification is complete.
Account Security
It is your responsibility to keep your account password and login details completely confidential. If you suspect unauthorized access, notify our support team immediately. The account holder is responsible for all activity on their account.
Deposits, Withdrawals and Payment Policy
Deposits
The minimum deposit amount at pivip is ৳100. We support the following payment methods:
- bKash
- Nagad
- Rocket
- Bank Transfer
Deposited funds are generally credited to the account instantly. However, minor delays may occasionally occur due to banking processes.
Withdrawals
The minimum withdrawal amount is ৳800. Withdrawals generally take 10 to 45 minutes to process. Some important conditions apply to withdrawals:
- Withdrawals must be made to the same payment method used to make the deposit.
- Account verification must be complete.
- Withdrawals may not be possible if bonus wagering requirements have not been met.
- Withdrawals may be temporarily suspended in cases of suspicious activity.
Currency and Conversion
All transactions on pivip are conducted in Bangladeshi Taka (BDT / ৳). Foreign currency transactions are not supported. Any charges related to currency conversion are the user's own responsibility.
Bonuses and Promotional Offers
Welcome Bonus
New members at pivip will receive a 120% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for this bonus is 25 times. This means withdrawal will only be possible after placing bets worth 25 times the bonus amount.
- The welcome bonus applies only once per account.
- Wagering must be completed within the specified time limit for claiming the bonus.
- The percentage contribution of bonus bets may vary for certain games.
- A maximum bet limit applies when using bonus funds.
Other Promotions
From time to time, pivip organizes various promotional offers, cashback deals, and special tournaments. Each offer has its own specific terms and conditions, which will be published alongside the offer. pivip reserves the right to cancel or change any promotion at any time.
Using multiple bonuses at the same time is generally not possible unless explicitly stated. If bonus abuse or fraudulent activity is detected, the account may be suspended.
VIP Program
pivip's VIP program has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. Each tier comes with weekly cashback benefits:
- Bronze: up to 0.2% weekly cashback
- Silver: up to 0.4% weekly cashback
- Gold: up to 0.6% weekly cashback
- Platinum: up to 0.8% weekly cashback
- Diamond: up to 1.0% weekly cashback
Progression through VIP tiers is determined based on a player's regular activity and participation.
Gaming Policy
Fair Play and Security
pivip is committed to ensuring fair play in all games. All games on our platform use Random Number Generator (RNG) technology, which keeps every outcome completely random and unbiased.
The following activities are strictly prohibited:
- Use of bots or automated software
- Collusion or fraudulent cooperation with other players
- Attempting to hack or interfere with game systems or software
- Bonus abuse or operating multiple accounts
- Money laundering or illegal financial activity
Technical Errors
If a technical error or system disruption causes an abnormal result in any game, that round may be cancelled and the bet amount refunded. In such cases, pivip's decision will be considered final.
Responsible Gambling
Our Commitment
pivip is deeply committed to responsible gambling. We believe entertainment should be safe and controlled. Our platform offers the following tools for players to set their own limits:
- Set daily, weekly, or monthly deposit limits
- Self-exclusion option
- Option to temporarily close the account
- Set session time limits
Seek help before gambling becomes an addiction. Visit our Responsible Gaming page to learn more.
Protection of Minors
Use of pivip by anyone under the age of 21 is strictly prohibited. If we become aware that a minor is using an account, that account will be immediately closed and all balances forfeited.
Privacy and Data Protection
Data Collection and Use
Keeping your personal information secure is our top priority. pivip uses SSL encryption technology to protect all your data. We collect information for the following purposes:
- Account management and verification
- Payment processing
- Providing customer service
- Fraud prevention and security
- Fulfilling legal and regulatory obligations
Data Sharing
pivip does not sell your personal information to third parties. However, relevant information may be provided when required by law or at the request of a regulatory authority. A limited amount of information is shared with our payment processors, which is necessary to complete transactions.
To learn more about our privacy practices, please read the Privacy Policy page.
Limitation of Liability
Service Availability
pivip strives to ensure continuity of service, but temporary disruptions may occur due to technical maintenance, network issues, or other reasons. pivip is not liable for any loss caused by service unavailability.
Limitation of Damages
To the maximum extent permitted by law, pivip is not liable for any indirect, incidental, or special damages. This includes loss of income, data loss, or loss of business opportunity. Users participate on the platform voluntarily and knowingly, and are aware of the financial risks involved in gambling.
Account Cancellation and Closure
Closure at User Request
You can close your account at any time through our support team. Any existing balance may be withdrawn in accordance with the applicable terms before the account is closed. However, unclaimed bonuses will be forfeited.
Closure by pivip
pivip reserves the right to immediately suspend or close an account in any of the following circumstances:
- Violation of these terms and conditions
- Fraudulent activity or bonus abuse
- Providing false information
- Operating multiple accounts
- Suspicious money laundering activity
- Violation of laws or regulatory authority guidelines
In such cases, the balance may be forfeited and pivip reserves the right to take legal action.
Dispute Resolution and Applicable Law
Filing a Complaint
If you have any dispute or complaint, please contact our support team first. We will try to resolve the issue as quickly as possible. The support team is available 24/7 via live chat in English. To contact us by email, write to [email protected].
Final Decision
In the event of a dispute regarding game results or any technical matter, pivip's server logs and records will be considered the final evidence. pivip's decision on such matters is final and binding.
Contact and Support
If you have any questions or comments about these terms and conditions, please contact our support team. We are always here for you.
Support is available 24/7 via live chat and email.
Email: [email protected]
For more information on our site, visit the About Us, Privacy Policy, and Responsible Gaming pages.
These terms and conditions were last updated in January 2026.