pivip's Privacy Policy — Your information is safe with us
Keeping your personal information secure is pivip's top priority. What data we collect, how we use it, and how we protect it — all of it is explained here transparently.
1. Introduction and Scope
pivip ("we", "us") is an online casino and betting platform in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect when you use pivip's website or services, how we process that information, and how we keep it secure.
By registering an account on our website pivip.cam, you are considered to have read and agreed to the terms of this Privacy Policy. If you have any questions about this Policy, please contact us at [email protected].
2. Information We Collect
pivip collects only the information necessary to operate its services. The types of information collected from various sources are described below.
2.1 Information Provided at Registration
When you create an account at pivip, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- Preferred payment method details (bKash, Nagad, Rocket, bank transfer)
- Login credentials (username and encrypted password)
2.2 Information Collected Automatically During Service Use
When you use our platform, the following information may be collected automatically:
- IP address and device identity (Device ID)
- Browser type and version
- Operating system information
- Page visit history and session duration
- Cookie and local storage data (see details below)
- Referral source (the link or source through which you arrived at the site)
2.3 Financial Transaction Information
For deposit and withdrawal transactions, we collect:
- Transaction amount and time
- Payment method identifier (such as bKash or Nagad number — last few digits only)
- Partial bank account details (for bank transfers)
- Transaction reference number
2.4 Identity Verification (KYC) Information
In certain circumstances we may request the following documents for identity verification:
- National ID card (NID) or copy of passport
- Driving licence (where applicable)
- Proof of residence (utility bill or bank statement)
3. Purpose of Use of Information
pivip uses your information only for specific, legitimate, and necessary purposes. Information collected under our Privacy Policy may be used for the following reasons:
| Purpose | Explanation |
|---|---|
| Account Management | Handling registration, login, password recovery, and ensuring account security. |
| Transaction Processing | Accepting deposits and completing withdrawal requests — minimum deposit ৳100, minimum withdrawal ৳800. |
| Age and Identity Verification | Confirming that the user is at least 21 years old and that the information provided is accurate. |
| Fraud Prevention | Detecting suspicious activity, preventing multiple accounts, and complying with anti-money-laundering rules. |
| Customer Support | Helping resolve account-related questions via 24/7 live chat. |
| Service Improvement | Analysing user behaviour to improve the platform experience. |
| Promotional Communication | With your consent, informing you about bonus offers, new games, and special events. |
We never sell your information directly to advertisers, and we do not share it with third parties in any way that falls outside this Privacy Policy.
4. Information Sharing and Disclosure
pivip may share your information with third parties in the following limited circumstances. In each case we ensure that the third party adheres to appropriate data-protection standards.
4.1 Payment Processors
The information needed to complete transactions via bKash, Nagad, Rocket, and bank transfer is shared with the relevant payment platforms. Only the minimum information required to complete the transaction is shared.
4.2 Game Providers
Gameplay data and account identifiers may be shared with game providers including Pragmatic Play, Evolution Gaming, JILI, Spribe, Ezugi, NetEnt, Microgaming, and PG Soft. However, detailed financial or personal identity information is not shared with them.
4.3 Technology Service Providers
Information may be shared with selected technology partners for server hosting, data analytics, and security testing. These partners operate under strict confidentiality agreements.
4.4 Legal Obligations
If we are required to disclose information to comply with a court order, a lawful request from a law-enforcement authority, or another legal obligation, we will do so. In such circumstances we will endeavour to notify you to the extent possible.
Our commitment: pivip never sells your personal information to third parties for commercial purposes. Information sharing is always kept to a minimum and limited to specific purposes.
5. Cookies and Tracking Technologies
pivip uses cookies and similar technologies to ensure the website functions correctly and to improve your browsing experience.
5.1 Essential Cookies
These cookies are essential for the website's core functions — such as maintaining your login session, storing security tokens, and preventing fraudulent activity. Disabling these cookies will prevent the site from working.
5.2 Functionality Cookies
These cookies are used to remember your language preference, display settings, and other personalisation choices. They make your experience easier and smoother.
5.3 Analytics Cookies
Analytics cookies are used to understand how users interact with our site — which pages they spend more time on, which features are most popular. Data collected through these cookies is processed in an anonymous and aggregated form.
You can disable non-essential cookies from your browser settings. However, this may limit some site functionality.
6. Data Security Measures
pivip uses industry-standard security technologies and practices to keep your information safe. This commitment to data security is at the heart of our Privacy Policy.
6.1 Technical Security
- SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by industry-standard SSL encryption.
- Password Hashing: Your password is not stored directly — it is kept in encrypted form using a strong hashing algorithm.
- Firewall and Intrusion Detection: Active security measures are in place to prevent unauthorised access to our systems.
- Secure Data Centres: User data is stored in secure and reliable data centres.
- Two-Factor Authentication (2FA): Two-factor authentication is available to strengthen account security.
6.2 Administrative Security
- Strict data-confidentiality training and policies for staff.
- "Least-privilege" principle — staff can access only the information necessary for their work.
- Regular security audits and vulnerability testing.
- Confidentiality agreements executed before sharing information with third parties.
7. Data Retention Period
We retain your information only for as long as it is necessary and legally required.
- Active account data: For the entire period the account is active and for the legally applicable period after it is closed.
- Financial transaction records: For the period determined by applicable laws and financial regulations in Bangladesh.
- KYC documents: For the period required by the relevant regulations after the relationship ends.
- Logs and technical data: Generally 90 days to 1 year, unless required for a security review.
- Marketing consent records: For the legally applicable period from the date consent was given or withdrawn.
Information that is not legally required to be retained after your account is closed will be securely deleted or anonymised within a reasonable time.
8. Your Rights
As a pivip user under our Privacy Policy, you have the following rights:
8.1 Right of Access
You may request at any time to know what information pivip holds about you. To make this request, email us at [email protected].
8.2 Right to Rectification
If your profile contains incorrect or incomplete information, you may request that it be corrected. Most information can be updated directly from your account settings.
8.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, financial records and KYC information that must be retained by law fall outside the scope of this right.
8.4 Opt Out of Marketing Communications
You may stop receiving promotional emails or messages at any time. Use the "unsubscribe" link in any marketing message or contact us directly.
8.5 Filing a Complaint
If you have a complaint about how your personal information is handled, please contact us first at [email protected]. We will endeavour to respond to your complaint within 30 business days.
9. Protection of Minors
pivip strictly prohibits any person under the age of 21 from opening an account or using its services. This age limit is an integral part of our responsible gaming policy.
If we learn that a person has opened an account by providing a false age, that account will be closed immediately and appropriate steps will be taken to settle the associated funds. We do not knowingly collect any information from minors.
For more details, please visit our Responsible Gaming page.
10. Policy Changes and Updates
pivip may update this Privacy Policy from time to time — due to changes in technology, the launch of new services, or legal requirements. For any significant change, we will:
- We will update the "Last Updated" date at the top of this page.
- We will notify registered users about changes via email.
- For significant changes, a notice may be displayed on the platform.
If you continue using pivip after any changes, it will be considered as your acceptance of the new policy. We therefore recommend reviewing this page regularly.
11. Contact & Information Officer
For any questions, comments, or complaints regarding this privacy policy, please contact us through the following:
Your privacy is of the highest importance to us. We take every request and concern you raise seriously. We are committed to keeping your experience with pivip safe and trustworthy.
You may also read our other policies: Terms & Conditions and Responsible Gaming.